Last updated: August 18, 2026

At Bennellin Security Systems ("Bennellin", "we", "us", or "our"), we strive to ensure our customers are satisfied with the products and services they receive. This Return & Refund Policy outlines the terms under which returns, exchanges, and refunds are handled for products and services purchased through us.

1. Eligibility for Returns

Returns may be accepted under the following conditions:

The request is made within 40 days of delivery or installation
The product is unused, in its original packaging, and in the same condition as received
The product is not a customized, made-to-order, or specially procured item
Proof of purchase (invoice or receipt) is provided

2. Non-Returnable Items & Services

The following are not eligible for return or refund:

Installed or on-site configured systems (e.g. CCTV, access control, home automation, structured cabling) once installation has been completed
Custom-built or client-specific software and system configurations
Consulting, AMC (Annual Maintenance Contract), or other service-based work already performed
Products damaged due to misuse, improper handling, or unauthorized modification after delivery

3. How to Request a Return or Refund

To initiate a return or refund request, please contact our team with your order details and reason for the request. Our team will review your request and advise on the next steps, which may include inspection of the product before approval.

4. Refund Process

Once a return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 40 business days. Please note that shipping, installation, or service charges (if applicable) may be non-refundable.

5. Exchanges

If a product is found to be defective or damaged upon delivery, we will replace it with the same item at no additional cost, subject to inspection and availability.

6. Warranty Claims

Products covered under manufacturer warranty are subject to the respective manufacturer's warranty terms. Bennellin will assist in facilitating warranty claims where applicable, but is not responsible for delays caused by third-party manufacturers.

7. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

8. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Bennellin Security Systems
Email: info@bennellin.com
Phone: +971 58 98 707 04 (Consulting) / +971 4 557 0738 (Corporate)
Address: Office #43, 2nd Floor, Madina Mall, Al Qusais, Dubai-UAE